Identity and Access Management - Operations (SysAdmin/DevOps) | Contract/Permanent

Identity and Access Management - Operations (SysAdmin/DevOps) | Contract/Permanent

Description

Enterprise Identity and Access Management (ExIAM) Modernization Program with a strategic initiative aimed at enhancing security, efficiency, and scalability across our organization. This comprehensive program encompasses the implementation of Multi-Factor Authentication (MFA) and the migration of 900 applications to Saviynt to ensure secure and standardized External User Management. 

Introduction Team – Migration Product 

In the Migration Factory, we are rolling out products to all TDBAs (Users, Admins, applications). To ensure a smooth rollout, the Migration Product develops clear instructions, efficient processes, and effective tools for a repeatable, efficient migration process. These include the onboarding, migration to Azure + Saviynt, and the business acceptance of the applications.

Working in an IAM Operations team, your responsibilities will include:

  • The Monitoring Specialist will provide continuous monitoring and support and perform routine activities for all systems and services;
  • Knowledge of services, techniques, and procedures is required, and good communication and collaboration skills are essential for consulting with users and next-tier resources to determine and remediate software or system functionality, issues is also required;
  • Responsibilities will include, but are not limited to ongoing monitoring, ticket creation, updates, management, escalation and notification as warranted, and participation in Incident calls as needed. Adherence to established OLA’s/SLA’s and a working knowledge of monitoring and support tools;
  • Maintain a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing assistance, and transfer of knowledge to peers in your area of expertise;
  • Respond and assign all tickets to the pre-identified team/engineer within the SLA timeline;
  • Resolve tickets ‘requests’ by working with Product Teams;
  • Escalate: In case of specific pre-identified issue types, reach out to the respective SPOCs in the other clusters to remediate/ restore;
  • Provide Application Support (Linux & Database) in 24*7 Environment;
  • Monitor and Respond;
  • Infra alerts;
  • Logs for failure patterns across customers;
  • Log alerts for application failures (needs to be automated so need to work with Team to finalize the way forward);
  • Monitor jobs running on the application. Restart/Restore the job as per the original schedule in case of any failure;
  • Follow approved life cycle methodologies;
  • Interact/coordinate with customers as required;
  • Assist operations team as required, coordinate with product engineering team;
  • Resolve technical issues through debugging, research, and investigation;
  • Conduct research and use knowledge of competitive solutions to effectively address and dispel customer objections.

 Qualifications:

  • Identity and Access Management domain knowledge is mandatory;
  • Bachelor’s/equivalent degree in Engineering;
  • 2+ years of hands-on experience with Saviynt EIC or similar tools;
  • Knowledge of Java/J2EE and experience with SQL. Be able to build SQL queries and triage data-related issues;
  • Experience in Unix Shell/Perl scripting;
  • Knowledge of Web Services (REST/SOAP);
  • Understanding of SLAs and the importance of being within SLAs;
  • Experience with ticketing systems - Service Desk, Remedy, FreshDesk, JIRA, etc.;
  • Excellent verbal, and written communication skills and analytical skills;
  • Must be able to thrive in a fast-paced, high-energy environment;
  • Ability to excel in a team-oriented, project-based work environment;
  • Ability to work independently, adapt quickly, and maintain a positive attitude.

Key skills required

Identity Access Management (IAM)

Required Skills

IMPLEMENTATION
Identity Access Management (IAM) 1-2 years

About the assignment

Atrašanās vieta
Vilnius, Kaunas, Klaipėda etc, Lietuva
Attālināti
Yes
Rate (after tax)
from €3000/mēnesī
Ilgums
Pilna laika darbs

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